Question 1

What does a preventive maintenance visit involve?

Accepted Answer

A preventive maintenance visit includes a structured inspection of the instrument, performance verification, cleaning as applicable, review of system status, and confirmation of proper operation. Software checks and updates may be performed when appropriate and within manufacturer-allowed guidelines.

Question 2

How often should I schedule system assessments?

Accepted Answer

Most molecular spectroscopy systems benefit from annual preventive maintenance. In some environments, more frequent assessments may be appropriate based on usage, operating conditions, or regulatory requirements. Service intervals can be tailored to your specific needs.

Question 3

Can IMI Tech Services assist with software support for molecular spectroscopy instruments?

Accepted Answer

Yes. IMI Tech Services provides software troubleshooting, operational support, and assistance with updates or reinstallation when permitted by the manufacturer and requested by the customer. Software support may be performed independently or in coordination with manufacturer technical support as needed.

Question 4

Do you collaborate with manufacturer technical support during assessments?

Accepted Answer

Yes. When appropriate, IMI Tech Services can work alongside manufacturer technical support to assist with diagnostics, recommended corrective actions, and path-forward planning. This ensures customers receive accurate guidance while maintaining transparency and compliance.

Question 5

What geographic areas do you currently serve?

Accepted Answer

IMI Tech Services currently provides on-site service throughout North Carolina and surrounding areas. Travel outside this region may be available by request and is subject to scheduling and travel considerations.

Preventive Maintenance & System Assessments in North Carolina

Keep your molecular spectroscopy equipment running reliably with expert support from IMI Tech Services.

Service Benefits

Independent FTIR expertise